Date – 08 March 2010
Feedback From Patient or his Relatives:
From Dr. Subhash
Many service providers constantly take feedback from their customer.
In USA some health related organizations are helping the medical professionals to rate their hospitals.
So I am in search of finding ways to rate Health Care Centers.
As the final remark made by patient or his relatives may deceive you ….
& the information from your staff may mislead you…….
I have made an attempt to enumerate some points to be considered for a feedback form.
Your Valuable Feedback will Help us To Improve.
Kindly Tick mark…any one of each…
1.Are you satisfied with medical treatment?
Wrong treatment 0 No 1 Okay 2 Good 3
2.Was you attended Promptly?
Not at all 0 Late 1 Little late but Okay 2 Yes 3
3.Comment on Reception staff’s behavior …
Arrogant 0 Okay 1 Good 2 Excellent 3
4.Comment on Cleanliness …
Stinking 0 Not So Clean 1 Okay 2 It’s Clean 3
5. Billing/charges are same as told?
More than Twice 0 50% More 2 20% More 2 Almost Same 3
6.About Nursing care…
Not Good at all 0 Not Good 1 Okay 2 Excellent 3
7.Opinion on Facilities - Drinking water, warm water, washing room,
Not Any Single 0 Any One - Okay 1 Any Two – Okay 2 All the Three - Okay 3
8.Opinion on Diagnostic Tests Done…
Unnecessary & Charges Not Told 0 Unnecessary 1 Routine - 2 Was Must - 3
9.Do you think your stay has prolonged unnecessarily?
Unnecessary - 0 Think so - 1 No 2 No Not at all - 3
10.Opinion on Charges
Heavy 0 Little More 1 Okay 2 Affordable to common 3
After This Open the Feedback Box after decided Scheduled Period
& Calculate the averages score.
If Score is – 7 . Please Close your Center.
If Score is – 7 to 20 . Good. Room for Improvement…
If Score is – More than 21 to 25….Keep It Up…..
If Score is – More than 25…excellent!!!....Take care not to descent it down….
Hope Small hospitals form especially in small Town may get benefited by this feedback ..
Foot Note – Kindly Add Some Feedback Points so I can Upgrade It.
For Way to grade your patient &/or his Relatives
Log on to – htth:/gradeyourpatient.blogspot.com/
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