One of the ways to grade our Clinic or Hospital is Feedback from Our Patient....
Your Valuable Feedback will Help us To Improve.
Date – 08 March 2010
Feedback From Patient or his Relatives:
From Dr. Subhash
Many service providers constantly take feedback from their customer.
In
So I am in search of finding ways to rate Health Care Centers.
As the final remark made by patient or his relatives may deceive you ….
& the information from your staff may mislead you…….
I have made an attempt to enumerate some points to be considered for a feedback form.
Hand Over To Patient or to his Relative....Kindly Tick mark…any one of each…
1. Are you Satisfied with Medical Treatment?
| Wrong treatment | 0 | | No | 1 |
| Okay | 2 | | Good | 2 |
2. Was you Attended Promptly?
| Not at all | 0 | | Late | 1 |
| Little late but Okay | 2 | | Yes | 4 |
3. Comment on Reception staff’s behavior …
| Arrogant | 0 | | Okay | 1 |
| Good | 2 | | Excellent | 3 |
4. Comment on Cleanliness …
| Stinking | 0 | | Not So Clean | 1 |
| Okay | 2 | | It’s Clean | 3 |
5. Billing/Charges are same as told?
| More than Twice | 0 | | 50% More | 2 |
| 20% More | 2 | | Almost Same | 4 |
6. About Nursing Care…
| Not Good at all | 0 | | Not Good | 1 |
| Okay | 2 | | Excellent | 4 |
7. Opinion on Facilities - Drinking water, warm water, washing room,
| Not Any Single | 0 | | Any One - Okay | 1 |
| Any Two – Okay | 2 | | All the Three - Okay | 4 |
8. Opinion on Diagnostic Tests Done…
| Unnecessary & Charges Not Told | 0 | | Unnecessary | 1 |
| Routine | | | Was Must | 3 |
9. Do you think your Stay has Prolonged Unnecessarily?
| Unnecessary | 0 | | Think so | 1 |
| No | 2 | | No. Not at all | 3 |
10. Opinion on Charges
| Heavy | 0 | | Little More | 1 |
| Okay | 2 | | Affordable to common | 3 |
After This Open the Feedback Box after decided Scheduled Period
& Calculate the averages score.
If Score is – 7 . Please Close your Center.
If Score is – 7 to 20 . Good. Room for Improvement…
If Score is – More than 21 to 25….Keep It Up…..
If Score is – More than 25…excellent!!!....Take care not to descent it down….
Hope Small hospitals form especially in small Town may get benefited by this feedback ..
Foot Note – Kindly Add Some Feedback Points so I can Upgrade It.
For Way to grade your patient &/or his Relatives
Log on to – htth://gradeyourpatient.blogspot.com/
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